IDC Operator (IDC操作工）

Xiaoyu_Vickie

24/7, 12 Hrs Shift work（12小时轮班制）

Post	IDC Operator (IDC操作工）
Duties & Responsibilities（职责和责任）	The duties and responsibilities include but not limited to the followings: · Provide 24 x 7 NOC operations, such as remove hand service, customer support, hotline, etc. 提供7*24小时机房操作，例如客户远程操作服务，客户支撑，热线电话接听反馈等等 · Perform remote hand service based on CMI’s remove hand service list 中国移动客户远程操作服务里包含的 所有内容 · Supervise Vendors to carry out  scheduled  NOC  maintenance, structure cable installation, cross connect installation, rack installation, etc. 监督第三方人员在机房的维修施工，布放线缆，楼内线布放，机柜设备安装等 · Escort customer for Data Halls visit 陪同客户入场 · Escalate problem / incident to Manager or CMI’s HQ 升级问题/故障给项目经理 · Incident handling 故障处理 · Assist Manager / Engineer to handle Customers’ IT equipment racks & equipment move-in. 协助客户机柜及设备的入场 · Perform cable connection test for Customers’ IT equipment 客户设备的线路测试 · Assist Manager to update Inventory list / Asset list …etc. 协助更新ODF/DDF信息及资产列表等
Requirement	· Higher Diploma  or  higher  in  IT/Network/Communication related subject · Minimum   2   years’ experience of   NOC operation   in   Data Centre/Telecommunications industry · Familiar with NOC resource management, such as rack space, cable management … etc. · Shift duty required · Provide 7 x 24 Emergency service